1. Who we are
Velora LA LLC is a limited liability company registered in the United States, operating as an online retailer under the brand Velora LA. Our products are listed on Amazon.com and on Amazon's marketplaces in Canada (Amazon.ca), Mexico (Amazon.com.mx) and Brazil (Amazon.com.br) (together, “Amazon”), where orders are placed and fulfilled. This website, velora.la (the “Site”), presents our company, directs customers to our Amazon storefront, and provides contact channels for customers, brands and suppliers.
2. Acceptance of these Terms
By accessing or using the Site, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use the Site. We may update these Terms from time to time; the effective date above tells you when they last changed, and continued use of the Site after a change means you accept the updated Terms.
3. Purchases are made on Amazon
The Site does not process orders or payments. When you click a “Shop on Amazon” link, you leave the Site and complete your purchase on Amazon.com. Those purchases are governed by the Amazon Conditions of Use, the Amazon Privacy Notice and the Amazon Returns Policy, together with the specific terms shown on the product page at the time of purchase.
Prices, availability, shipping options, delivery estimates and promotions are displayed on Amazon and may change without notice. Where information on this Site differs from information on Amazon, the Amazon product page controls for that purchase.
4. Returns, refunds and customer service
Returns and refunds for Amazon orders follow our Returns Policy, which is aligned with Amazon's returns rules. You can reach our customer service team by email at info@velora.la, by WhatsApp or phone at +1 (213) 854-4658, or through Buyer-Seller Messaging in your Amazon account.
5. Product information
We take care to present products accurately, but descriptions, images and specifications are provided by brands and manufacturers and may be updated by them. Minor variations in color, packaging or design can occur. Products are intended for use according to the manufacturer's instructions; please read the product packaging and any safety information before use.
6. Acceptable use of the Site
You agree not to use the Site in any way that is unlawful, that damages or interferes with the Site, or that attempts to gain unauthorized access to any system or data. You may not scrape, copy or republish Site content for commercial purposes without our written permission. Contact forms are for genuine inquiries only; we may block or ignore spam, automated submissions or abusive messages.
7. Intellectual property
The Velora LA name, logo and the design, text and graphics of this Site are owned by Velora LA LLC and protected by applicable law. Brand names, product names and logos shown on the Site or on our Amazon storefront belong to their respective owners and are used only to identify the products we sell. Nothing on the Site grants you a license to use any trademark without the owner's permission.
8. Third-party links and services
The Site links to third-party websites and services, including Amazon.com and WhatsApp. We do not control those services and are not responsible for their content, availability or practices. Your use of a third-party service is subject to that service's own terms and privacy policy.
9. Brand and supplier inquiries
Information submitted by brands, manufacturers or distributors through the Site is used to evaluate and discuss a potential business relationship. Submitting an inquiry does not create a contract, partnership, agency or exclusivity between us. Any commercial relationship will be set out in a separate written agreement.
10. Disclaimer of warranties
The Site is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the Site, including warranties of merchantability, fitness for a particular purpose and non-infringement. This does not affect any warranty, guarantee or consumer right that applies to a product you purchase on Amazon.
11. Limitation of liability
To the fullest extent permitted by law, Velora LA LLC and its members, managers and employees will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Site. Our total liability for any claim relating to the Site will not exceed one hundred US dollars (US $100). Liability relating to a product purchase is governed by the terms of that purchase on Amazon and by applicable consumer protection law, which these Terms do not limit.
12. Governing law
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Any dispute relating to the Site will be brought in the state or federal courts located in that state, and you consent to their jurisdiction. Nothing in this section limits rights you may have under the consumer protection laws of your state of residence.
13. Contact
Questions about these Terms can be sent to info@velora.la.