1. Scope
This Privacy Policy explains how Velora LA LLC (“Velora LA”, “we”, “us”) collects and uses personal information when you visit velora.la (the “Site”) or contact us directly. It does not cover purchases made on Amazon.com, which are governed by Amazon's own privacy notice, or third-party services such as WhatsApp, which have their own policies.
2. Information we collect
Information you give us. When you use our contact form, email us, call us or message us on WhatsApp, we receive the information you choose to provide — typically your name, email address, company name, phone number, the type of inquiry and the content of your message.
Order-related information from Amazon. When you buy one of our products on Amazon and contact us about that order, Amazon makes available to us the information needed to fulfil and support the order (such as your name, shipping address and order details). We use it only for that order, as Amazon's seller policies require.
Technical information. Our hosting provider automatically records standard server logs, which may include your IP address, browser type, pages visited and the time of your visit. These logs are used for security and to keep the Site working.
3. Cookies and analytics
The Site does not set tracking or advertising cookies. If we add analytics or similar tools in the future, we will update this policy and, where required, ask for your consent. Third-party sites you click through to (such as Amazon.com) set their own cookies under their own policies.
4. How we use information
- To respond to your questions, requests and support needs.
- To fulfil and support orders placed on Amazon.
- To evaluate and discuss business relationships with brands, manufacturers and distributors.
- To protect the Site and our business against fraud, abuse and security threats.
- To comply with legal obligations.
We do not sell personal information, and we do not send marketing email unless you have asked for it.
5. Who we share information with
We share personal information only with service providers that help us run the Site and our business, and only for that purpose: our website host and form processor (which receives contact-form submissions), our email provider, and Amazon, which operates the marketplace where orders are placed. When you contact us on WhatsApp, your messages are handled by WhatsApp LLC (part of Meta) under its own terms and privacy policy.
We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a sale or reorganization of our business.
6. How long we keep information
Contact inquiries are kept for as long as needed to respond and follow up, and then for a reasonable period for record-keeping. Order-related information is kept for as long as Amazon's policies and tax or accounting laws require. Server logs are kept for a limited period for security purposes.
7. Your rights and choices
You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by emailing info@velora.la. We will respond within the time required by applicable law.
California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right not to be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising. To make a request, email us at the address above.
For information Amazon holds about your purchases, please use the privacy tools in your Amazon account.
8. Security
We use reasonable technical and organizational measures to protect personal information, including encrypted (HTTPS) connections to the Site and access controls on the accounts we use. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children
The Site is intended for adults and is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. International visitors
The Site is operated from the United States. We sell to customers in the United States, Canada, Mexico and Brazil through Amazon's local marketplaces, and visitors from those countries are welcome. Information you send us is processed in the United States, where privacy laws may differ from those in your country. Canadian residents may contact us to exercise rights under PIPEDA, Mexican residents under the LFPDPPP, and Brazilian residents under the LGPD, using the email address below.
11. Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed. Material changes will be highlighted on this page.
12. Contact
Privacy questions or requests: info@velora.la, or write to Velora LA LLC, 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States.